Shipping Policy
At Pepz, we strive to ensure a smooth and hassle-free shopping experience for our customers. Please review our shipping policy below for details regarding processing, shipping methods, and delivery timelines.
1. Processing Time
All orders are processed within [1-3] business days (excluding weekends and public holidays). You will receive an email notification once your order has been shipped. Please note that during peak seasons or promotional events, processing times may be slightly longer.
2. Shipping Charges
3. Shipping Methods
We use trusted couriers such as:
-
India Post
-
Delhivery
-
Blue Dart
-
DTDC
You will be able to track your order once it's shipped, and tracking information will be sent to you via email.
4. Estimated Delivery Time
-
Domestic (within India):
-
Metro cities: 2-5 business days
-
Non-metro cities: 5-7 business days
-
Rural/remote areas: 7-10 business days
Note: Delivery times may be affected by weather, strikes, or unforeseen circumstances beyond our control.
5. Order Delays
While we aim to deliver your order within the estimated timeframe, there may be occasional delays due to factors such as high demand, public holidays, or customs procedures. In such cases, we will keep you updated via email or SMS.
6. Address Accuracy
Please ensure that the shipping address provided during checkout is accurate and complete. We are not responsible for delays or non-delivery due to incorrect addresses.
7. Lost or Damaged Items
If your order is lost or arrives damaged, please contact our customer service team at [email address] within [X] days of delivery. We will initiate an investigation with the courier and work towards a resolution. In some cases, we may offer a replacement or refund.
8. Tracking Your Order
Once your order is dispatched, you will receive an email or SMS with a tracking number and link to monitor your shipment’s progress.
9. Returns and Exchanges
For information on returns and exchanges, please refer to our [Returns & Exchanges Policy].
10. Contact Us
If you have any questions about your order or our shipping policy, please reach out to us at:
Thank you for choosing [Your Store Name]. We are committed to delivering your order safely and promptly!
